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  1. User's Guide
  2. Payment
  3. Payment Issues

Payment Issues

  • Has my order been placed successfully?
  • What to do if you do not receive an order confirmation email?
  • Payment is completed but the order does not appear in my order history.
  • About duplicate (double) payments
  • What to do if you receive a payment pending/on hold/settlement pending notification

(C) BANDAI SPIRITS 2018

Please go through [[a href=" https://eu-pbandai.zendesk.com/hc/en-us"]]the FAQ[[/a]] first and see if you can find the answer you are looking for. If not, please contact us via the Inquiry Form. This data is collected by Bandai Spirits Co. Ltd and Bandai SAS as joint controllers for management of customer inquiries. For more information about how your personal data is processed and how to exercise your rights, please read our [[a href=" https://p-bandai.com/fr/terms/privacypolicy" target="_blank"]]Privacy Policy[[/a]].

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