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We have gathered the most frequently asked questions (FAQ) from our customers.
Please go through FAQ first and see if you can find the answer you are looking for; if not, please contact us via Inquiry Form below.

For any concerns with the integrity of your item, such as missing components or defects, please submit a ticket to Bandai Namco Toys & Collectibles America (BNTCA) Customer Service within 30 days of delivery using the following URL: https://www.bandai.com/pbandai-returns

*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but kindly note that it may take us a little longer to research more complex inquiries.
*PREMIUM BANDAI is strictly for individual customers only, and does not offer wholesale accounts.

Before submitting the form, please read our Privacy Policy to understand how we handle your personal information.

Your email address

To help us assist you more efficiently, could you please confirm whether this product was purchased from the Premium Bandai ?

Select Type of Inquiry

To change the shipping address for your order: Now, you can update the shipping information yourself. Please log in to your My Page and go to the Order History page. Click on the corresponding order and then click the "CHANGE" button to the right of "SHIPPING ADDRESS" to update the information. Note: For Bandai US/Bandai Singapore, self-updates are available only for order numbers starting with 1000 (for example, 1000xxxxxx).

Description

Surname

Given Name

Not a member

Membership Number

International Dialing Code of Phone Number

Phone Number

Product Name

Order Number

Sub-type of Inquiry

New ZIP CODE

New STREET ADDRESS

New APARTMENT/SUITE/OTHER

New CITY

New STATE OF PROVINCE

New Phone Number (International Dialing Code)

New Phone Number

New Recipient's Name

Attachments

Add file or drop files here

Note: The maximum file size for attachments is 20MB.
Please check your entry and click "Submit"

We regret to inform you that PREMIUM BANDAI is not in the position to accept any idea, suggestion or proposal regarding product development, nor could we assist you with forwarding your submission to the relevant department.
Do not attach any files other than those related to your purchase or PREMIUM BANDAI product inquiry.

If you do not know your member number, please get it from "My Page"

Membership Number: cannot be blank

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